Mailclient Usage

Read a PrivaSphere message you have received.

Following functions are available:

If the message contains more than one attachment, the files are zipped together and you will need a zip-utility program to decompress them (V1.0).

If you need additional assistance, contact PrivaSphere support.

See also:

• Retrieve a Message

PrivaSphere provides a Secure Messaging Service and is not intended as a storage service. Therefore emails are available for 30 days (7 days for registered and eGov Messages (if unread)) after this periode they will be removed irrevocably from the PrivaSphere Secure Messaging Service Platform ^*). We advise you to download important emails and attachments on your computer.

If you wish to recieve a notification mail before a message will be deleted, go on "edit profile" and activate the option 'Send Expiration Mail Alert "Inbox"' and 'Send Expiration Mail Alert "Sent Items"'

see also:

• Client Side Security
• Minimize Exposure
• PrivaSphere Archiving: Secure Safe
• PrivaSphere Archiving: fonoteca/AfA
• PrivaSphere Archiving: DocSafe
• PrivaSphere Registered Secure eMail™

Hint for Outlook users: If you are using PrivaSphere Secure Messaging Service from your Outlook, all messages will be downloaded to your Outlook Inbox. Hence your secure eMails will be deleted after 30 days only from the PrivaSphere Server, but are still available in your Outlook Inbox.

See one of your PrivaSphere secure messages you have sent, and when it has been delivered.

Following functions are available:

Per recipient you can see whether you trust this recipient or whether a Message Unlock Code (MUC) is needed with a corresponding message ID.

Message Header information:

Read date in italics indicates that your message has been securely delivered to the recipient's eMail program.If you need additional assistance, contact PrivaSphere support.

See also:

• Sent Items
• Receive in your mail program with your public key (SMIME/PGP)

Knowing whether and when your message has been read is particularly important for your secure messages.

There are several ways of getting receipts that cannot be forged:

General Settings:  Leave the option "No Receipts" in your user preferences unchecked (this is the default) and the system will generate a receipt for each recipient. There a three possible settings: you can choose if you wish a receipt for all, no or only the last recipient(s).

Per message basis: If you checked "No Receipts" in your user preferences, you may still request receipts on a per message basis. Befor sending the message, you can choose if you wish a receipt for all, no or only the last recipient(s).

Registered Secure Message: A digitally signed excerpt of the original is attached (unfortunately not visible with outlook, but with Thunderbird and most other mail programs). The sender receives a signed copy of the original message as a proof. After reading the sender receives a read receipt as pdf-file.

eMail Client: If you send from your mail program, in your sending "Options", you can "Request a reading receipt for this message". This has in some mail programs the nice side effects, that when looking at the message again later in your sent items box, you will see an additional "Tracking" tab where each recipient is listed and whether a receipt was returned yet or not.

see also: 

• Send and receive from your mail program

Because the PrivaSphere Secure Messaging Service controls a message all the way from the sender to the recipient, it is always possible to cancel a message as long as the corresponding recipient hasn't read it.

When you revoke access to a message, you can even disallow a recipient who already has read the message to read it again. Obviously, this has the limitation that the recipient might have saved a copy locally on his computer that is out of our control.

Similarly, if the recipient has uploaded a public key to receive the mail in full length in his inbox (t.b.d. or used secure pop3), it is possible the recipient still has a copy of the message in his local computer's mail program inbox.